Complaints & Customer Service
Last updated · Version 1
Who we are
Carviora is a platform operated by Partnora Company (شركة بارتنورا), Commercial Registration 7055194703, Building 3669, Prince Saad Bin Abdulrahman Al Farei St, Al Fayha, Additional No. 8862, Riyadh 14253, Saudi Arabia. Contact: info@partnora-sa.com · +966 59 914 6670.
How to reach us
Email: info@partnora-sa.com
Phone: +966 59 914 6670
Postal address: Building 3669, Prince Saad bin Abdulrahman St, Al Fayha, Additional No. 8862, Riyadh 14253
Response time
We acknowledge every complaint and respond within 7 calendar days.
Escalation
If you are not satisfied with our reply, ask for escalation to Carviora management in the same thread. If the matter remains unresolved, you may contact the Ministry of Commerce through its consumer channels.
Governing law and language
These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent courts of the Kingdom have jurisdiction over any dispute. This text is published in Arabic and English; if they differ, the Arabic text prevails.
This text is published in Arabic and English. If they differ, the Arabic text prevails. The laws and courts of the Kingdom of Saudi Arabia govern.